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Manage Refunds

The Refunds section on the 3DIMLI website helps sellers view and manage refund requests made by customers. It’s designed to keep the process simple and organized, ensuring transparency between buyers and sellers.

Overview​

The Refunds page is divided into two main parts: New Refund Requests and History. It gives sellers a clear way to review, approve, or reject refund requests directly from their dashboard.

New Refund Requests​

The New Refund Requests section displays all incoming refund requests submitted by customers. It allows sellers to review refund details, verify purchase information, and take quick actions on pending cases. This page is designed to help sellers respond efficiently and maintain a smooth customer support experience.

What This Page Shows​

3DIMLI Seller Analytics Earning Summary

For each refund request, sellers can view important details such as:

FieldDescription
Transaction IDGateway transaction ID (PayPal, Stripe, or Razorpay) to check the original payment and ensure the refund is valid.
Customer InformationDisplays the buyer’s name and email for easy communication if needed.
Refund Requested OnShows the exact date and time the customer submitted the refund request.
Items CountIndicates how many items within the order are included in the request.
Total AmountDisplays the refund amount requested by the customer.

Key Features & Functions​

Centralized request management​

All new refund requests appear in one organized list, making it easy to track recent cases without navigating multiple pages.

Search & filters​

You can search by Refund ID, Order ID, Transaction ID, and item name. Filters such as Most Recent and Any Time allow sellers to sort requests based on relevance and timeline.

Detailed request view​

Clicking the dropdown arrow on any request reveals more information, including product name, refund reason provided by the customer, order details, and item-specific information. This ensures sellers have full clarity before approving or denying a refund.

Bulk approve & deny​

Sellers can select multiple refund requests at once and approve or deny them in bulk. This is especially helpful during periods with many refund submissions.

Auto-Approval After 7 Days​

Important: If you do not respond to a refund request within 7 days, the refund is automatically approved. Make sure to review and act on pending requests promptly to avoid unintended refunds.

Why This Page Is Useful​

  • Helps sellers respond to refund requests quickly and accurately.
  • Prevents missed or delayed refund cases.
  • Ensures all customer refund submissions are visible in one place.
  • Reduces manual workload through bulk actions.
  • Improves the customer service experience.

Refund History: Overview​

The Refund History page stores all your past refund cases, including both approved and declined requests. It helps you keep track of everything that has already been resolved, making record-keeping easier and more reliable.

What This Page Does​

3DIMLI Seller Analytics Earning Summary

  • Keeps a complete record of past refunds: All resolved refund requests appear here, so you always have a clear history of what happened and when.
  • Helps you review customer service performance: You can quickly look back at refund dates, items, and customers to track response times and resolution patterns.
  • Supports accurate book keeping: Since every past refund is recorded, it becomes easier to manage accounts, audits, and financial reporting.

Features​

  • Search bar: Type the refund ID, order ID, or item name to quickly find a specific request.
  • Status filter: Switch between Refunded, Declined, Pending, or show everything.
  • Sort filter: Choose how the list is ordered - newest first, oldest first, or by amount.
  • Time filter: Pick a time range like today, this week, or this month to narrow down the results.

Why This Page Is Useful​

  • Keeps all refund records in one place.
  • Makes it simple to check what was refunded and why.
  • Helps you track customer service actions over time.
  • Ensures transparency for both sellers and customers.
  • Helps with audits, tax records, and internal reviews.

Unified Refund Policy​

All sellers on 3DIMLI follow the same platform-wide refund policy. An automated buyer refund is eligible only when both conditions are met:

  • The product has not been downloaded
  • The request is within 7 days of purchase

If the product has been downloaded, the automated refund option is unavailable for the buyer. In such cases, the buyer should contact you directly. You can issue a manual refund from the Orders tab: see Issuing Refunds for step-by-step instructions.

Refund options when issuing manually:

  • Refund & Revoke Access: buyer gets refund and loses download access
  • Refund & Keep Access: buyer gets refund but retains download access

Purpose​

The Refunds section ensures:

  • Smooth and transparent communication between buyers and sellers.
  • Easy management of refund requests without leaving the dashboard.
  • Proper tracking of refund activity for financial accuracy and customer trust.
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