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Issuing Refunds

Sellers can issue refunds directly from their 3DIMLI dashboard. Refunds are processed through the same payment gateway used for the original transaction (PayPal, Stripe, or Razorpay).

Automated Refund Eligibility​

3DIMLI uses a unified platform-wide refund policy. A buyer can request an automated refund only when both conditions are met:

  • The product has not been downloaded
  • The request is within 7 days of purchase

Before the first download, buyers see a confirmation dialog warning that the purchase becomes non-refundable once downloaded.

Seller-Initiated Refunds (Manual)​

If a buyer contacts you about an issue after downloading, you can manually issue a refund from the Orders tab in your seller dashboard: regardless of download status.

How to issue a refund:

  1. Go to Inventory → Orders in your seller dashboard.
  2. Find the order and click Refund on individual items, or Refund Order for multiple items.
  3. Choose a refund type:
    • Refund & Revoke Access: buyer receives refund and loses download access
    • Refund & Keep Access: buyer receives refund but retains download access
  4. Optionally add a refund reason (visible to the buyer).
  5. Confirm the refund.

Timing​

  • Process refunds promptly; we recommend responding within 48 hours to buyer inquiries.
  • If a buyer submits an automated refund request and you do not respond within 7 days, the refund is automatically approved.

Responsibilities​

  • Seller-managed: Sellers are directly responsible for payment-related issues and should work with their payment provider (PayPal, Stripe, or Razorpay) for transaction disputes.
  • Record-keeping: Keep records of communications and resolution.
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