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Refunds

Refunds

As a buyer on 3DIMLI, you can request refunds for your purchases directly from the Purchases page. Whether you need a full refund for an entire order or a partial refund for specific items, this guide covers everything you need to know.

Refund Eligibility​

A refund is eligible when both conditions are met:

  • Not downloaded: The product has not been downloaded or accessed.
  • Within 7 days: The refund request is submitted within 7 calendar days of purchase.

If the product has been downloaded, even within the 7-day window, the automated refund button is unavailable.

Pre-download warning

Before your first download, a confirmation dialog warns: "This purchase is final and non-refundable once confirmed." Click Cancel to keep your refund eligibility, or Confirm to proceed with the download.

What if I downloaded but have an issue?​

If you downloaded the product and encounter problems (defective files, missing assets, misleading description), contact the seller directly. Sellers can issue manual refunds from their dashboard regardless of download status.

How to Request a Refund​

  1. Go to your Purchases page.
  2. Find the order you want to refund.
  3. Click on the order row to expand details.
  4. Click the Refund button (available only if eligible).
  5. Select whether you want a Full Refund or Partial Refund.
  6. Provide a reason for your refund request.
  7. Submit your request.

Your request is sent directly to the seller for review.

Full Order Refund​

A full order refund returns the entire purchase amount to your original payment method. This applies when you want to refund the complete order including all items.

What to expect:

  • Refund requests are reviewed by the seller.
  • Sellers have 7 days to respond to your request.
  • If the seller does not respond within 7 days, the refund is automatically approved.
  • Once approved, funds return to your original payment method through the payment gateway used for the purchase (PayPal, Stripe, or Razorpay) within 5-10 business days.
  • The order status will change to Refunded.

Partial Refund​

A partial refund allows you to get money back for specific items within an order while keeping others. This is useful when only part of your purchase didn't meet expectations.

Partial refund considerations:

  • Only specific items are refunded, not the entire order.
  • You retain access to non-refunded items.
  • The refunded amount reflects only the selected items.
  • Each item you want refunded must meet both eligibility conditions (not downloaded and within 7 days).

Cancelling a Refund Request​

Changed your mind after submitting a refund request? You can cancel it:

  1. Go to your Purchases page.
  2. Find the order with the pending refund request.
  3. Look for the red X (cross) button next to the refund status.
  4. Click it to cancel your request.

Important: After cancelling a refund request, there is a 30-minute cooldown period before you can submit a new refund request for the same order. Make sure you really want to cancel before clicking.

Refund Status Tracking​

Monitor your refund requests directly from the Purchases page:

  • Pending: Your request is awaiting seller review.
  • Approved: Refund has been approved and is being processed.
  • Refunded: Funds have been returned to your payment method.
  • Denied: Seller declined the refund request (reason will be shown).

If Your Refund is Denied​

When a seller denies your refund request, they must provide a reason. This reason will be visible in your Purchases tab near the refund button.

You can request again if:

  • You are still within the 7-day window, and
  • You have not downloaded the product.

Review the seller's reason carefully before submitting another request.

Important: Direct Buyer-Seller Transactions​

3DIMLI is a SaaS digital commerce platform that provides infrastructure for buyers and sellers to connect. All transactions happen directly between buyers and sellers - 3DIMLI does not participate in or control any part of the transaction process.

What this means for refunds:

  • Only the seller can approve or decline your refund request.
  • 3DIMLI admins cannot approve, decline, or intervene in any refund case.
  • All payment processing happens directly between you and the seller through the connected payment gateway (PayPal, Stripe, or Razorpay).

If you have a dispute:

  1. Contact the seller directly: Find the seller's email on their store page or in your purchase receipt.
  2. Escalate via your payment provider: If you cannot resolve the issue with the seller, you can open a dispute through the payment gateway used for the transaction (PayPal, Stripe, or Razorpay).

3DIMLI takes no part at any stage in transactions between buyers and sellers. We provide the platform; the relationship and responsibility lies between you and the seller.

Seller's Perspective​

Sellers receive and manage refund requests from their Refunds dashboard. They can approve or deny requests, and must provide a reason when declining.

For information on how sellers handle refunds, see:

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