Orders and Payment Statuses
Orders and Payment Statuses
The Orders section is the seller record of real customer orders. It shows confirmed purchases and their current payment or refund state while excluding abandoned carts and incomplete checkout attempts from sales totals.
Summary
At the top of the page:
- Total Sales is the amount from completed orders.
- Total Refunds is the value returned through full or partial refunds.
Order details table
| Field | Description |
|---|---|
| Order ID | A unique identifier for each order. |
| Transaction ID | The payment-provider reference for the transaction. |
| Customer | The buyer's name and email for reference. |
| Total Amount | The total recorded for the order. |
| Discount | Any discount included in the order total. |
| Currency | The currency the buyer actually paid for this order. Historical orders keep their original currency. |
| Payment Method | The connected gateway or method used for payment. |
| Status | The current payment, cancellation, or refund state. |
| Date | When the order was placed. |
| Actions | Available order details, refund, or management actions. |
Each column heading includes an information tooltip that explains the value. Use these tooltips when a transaction reference, discount, currency, or status is unfamiliar.
Order status guide
| Status | Meaning |
|---|---|
| Completed | Payment completed and the order was delivered. It counts as a sale. |
| On Hold | Payment is still being verified. It is not counted as a completed sale yet. |
| Cancelled | The order was cancelled and is not counted as a sale. |
| Refunded | The full payment was refunded. |
| Partially Refunded | Part of the payment was refunded. |
| Externally Refunded | The full refund was recorded by the payment provider outside the normal 3DIMLI refund flow. |
| Externally Partially Refunded | A partial provider-side refund was recorded outside the normal 3DIMLI refund flow. |
The same status guide appears on the Orders page so you can interpret a row without leaving the dashboard.
Find and use an order
Use search and filters to find orders by supported values such as date, ID, or status. Open an order to review its products, payment details, buyer information, and available actions.
Troubleshooting
| Issue | What to check |
|---|---|
| A checkout attempt is not listed | Abandoned or transient attempts are intentionally excluded; confirm the buyer completed payment. |
| Order is On Hold | Check the connected provider for pending payment verification and wait for the status update. |
| Currency differs from current Store Currency | Historical orders preserve the currency used at checkout. |
| Refund status looks wrong | Compare the transaction in your payment-provider dashboard and review Issuing Refunds. |