Order Management Overview
Managing your orders on 3DIMLI is simple. Everything is automated - so the moment a buyer makes a purchase, the order is created, the files are delivered, and you can track everything from one clean dashboard.
You can view and manage all orders in your Orders & Inventory section, and update products anytime in My Products.
Here’s how the system helps you stay on top of your sales:
- You see every order with clear details and easy-to-read statuses.
- Your product files are delivered automatically as soon as payment clears.
- You can talk to buyers directly inside each order when they have questions.
- Refunds, returns, and disputes are handled smoothly through the refunds and disputes section
- A built-in timeline shows you exactly what happened and when - purchase, payment, downloads, and more.
Key Features at a Glance
Instant Order Creation
When someone buys your product, the system instantly creates the order with buyer info, product details, and payment status - nothing for you to set up.
Automatic Delivery
Once payment goes through, the buyer can download the files right away. No manual sending, no waiting.
Clear Order Status
You’ll always know what’s happening with an order - Paid, Pending, Refunded, or Disputed.
Easy Refund Handling
If a buyer requests a refund, you can review it, approve it, deny it, or offer a partial refund depending on the license they purchased. For tricky cases, the admin team is there to help.
Order Timeline
Every order gives you a simple timeline showing exactly when the purchase happened, when payment was confirmed, and when the buyer downloaded the files.
Good to Know
Order management and payments work separately.
Orders, messaging, and refunds happen inside your 3DIMLI dashboard, while payouts go directly to your connected payment account (PayPal, Stripe, or Razorpay).
If you're unsure how payouts work, visit How Payouts Work.