Buying on 3DIMLI
Buying on 3DIMLI - FAQs
3DIMLI makes it easy to discover, purchase, download, and access high-quality digital products and bookable sessions such as 3D models, graphics, software, templates, consultations, webinars, and more. This section explains how the buying process works and what you can expect after purchase.
Do I need an account to purchase products?
Yes. An account is required to complete purchases and access downloads, ensuring your purchases are securely linked to you.
What you need:
- A valid email address
- Account verification
- Payment method supported by the seller's active gateway
Once signed in, you can browse, purchase, and manage your digital products and booking sessions from your dashboard.
How do I download products after purchase?
After purchasing, you can download your files directly from your dashboard.
Download process:
- Download links become available immediately after successful payment
- Access your purchases from the Downloads page in your dashboard
- Click the download button to get your files
- Files are delivered securely and tied to your account
All purchased products remain accessible for future downloads.
Is there a limit on downloads?
No. There is no fixed limit on downloads for purchased products.
You can:
- Re-download your files anytime from your account
- Access products across multiple devices
- Download updated versions when sellers release them
Note: Products may become unavailable if removed by the seller or platform due to policy or legal reasons.
Will I get future updates of a product?
Yes. If a seller releases updates for a product you've purchased, you'll continue to have access to the latest versions through your account.
How updates work:
- Sellers can upload new versions of products
- You'll see the updated files in your Downloads page
- No additional payment required for updates
- Download history tracks all versions
This ensures you always have access to the most current version of your purchased products.
Can I buy free products?
Yes. Free products can be added to your account without payment.
Free product features:
- No payment required
- Must be logged in to access and download
- Appear in your Downloads page like paid products
- Great for trying out creators' work before purchasing premium items
Free products are a popular way for sellers to showcase their quality and build their audience.
What licenses apply to purchased products?
Every product on 3DIMLI includes a license selected by the seller from the available license options supported by the platform.
License details:
- Defines how the asset can be used (personal, commercial, redistribution, etc.)
- Clearly displayed on the product page before purchase
- Based on the license type selected by the seller
- Varies by product and seller choice
Important: Always review the license details shown on the product page before purchasing to ensure it matches your intended use.
What happens if I lose my files?
No worries. As long as the product is still available, you can re-download it from your buyer dashboard at any time.
How to recover files:
- Log in to your 3DIMLI account
- Go to the Downloads page
- Find the product you need
- Click download to get a fresh copy
Your purchase history is permanently linked to your account for easy access.
Can I request a refund?
Refunds are available under specific conditions based on the platform's refund policy.
Refund eligibility: both conditions must be met:
- The product has not been downloaded or accessed
- The request is submitted within 7 days of purchase
Before your first download, a confirmation dialog warns that the purchase becomes non-refundable once you download. If you've already downloaded and have an issue (defective files, missing assets, etc.), contact the seller directly: sellers can issue manual refunds from their dashboard. See our Refund Policy for full details.