Buying on 3DIMLI
Buying on 3DIMLI - FAQs
3DIMLI makes it easy to discover, purchase, and download high-quality digital products such as 3D models, graphics, software, templates, and more. This section explains how the buying process works and what you can expect after purchase.
Do I need an account to purchase products?
Yes. An account is required to complete purchases and access downloads, ensuring your purchases are securely linked to you.
What you need:
- A valid email address
- Account verification
- Payment method (PayPal, Stripe, or Razorpay: depending on the seller's connected gateway)
Once signed in, you can browse, purchase, and manage all your digital products from your dashboard.
How do I download products after purchase?
After purchasing, you can download your files directly from your dashboard.
Download process:
- Download links become available immediately after successful payment
- Access your purchases from the Downloads page in your dashboard
- Click the download button to get your files
- Files are delivered securely and tied to your account
All purchased products remain accessible for future downloads.
Is there a limit on downloads?
No. There is no fixed limit on downloads for purchased products.
You can:
- Re-download your files anytime from your account
- Access products across multiple devices
- Download updated versions when sellers release them
Note: Products may become unavailable if removed by the seller or platform due to policy or legal reasons.
Will I get future updates of a product?
Yes. If a seller releases updates for a product you've purchased, you'll continue to have access to the latest versions through your account.
How updates work:
- Sellers can upload new versions of products
- You'll see the updated files in your Downloads page
- No additional payment required for updates
- Download history tracks all versions
This ensures you always have access to the most current version of your purchased products.
Can I buy free products?
Yes. Free products can be added to your account without payment.
Free product features:
- No payment required
- Must be logged in to access and download
- Appear in your Downloads page like paid products
- Great for trying out creators' work before purchasing premium items
Free products are a popular way for sellers to showcase their quality and build their audience.
What licenses apply to purchased products?
Every product on 3DIMLI includes a license selected by the seller from the available license options supported by the platform.
License details:
- Defines how the asset can be used (personal, commercial, redistribution, etc.)
- Clearly displayed on the product page before purchase
- Based on the license type selected by the seller
- Varies by product and seller choice
Important: Always review the license details shown on the product page before purchasing to ensure it matches your intended use.
What happens if I lose my files?
No worries. As long as the product is still available, you can re-download it from your buyer dashboard at any time.
How to recover files:
- Log in to your 3DIMLI account
- Go to the Downloads page
- Find the product you need
- Click download to get a fresh copy
Your purchase history is permanently linked to your account for easy access.
Can I request a refund?
Refunds are available under specific conditions based on the platform's refund policy.
Refund eligibility: both conditions must be met:
- The product has not been downloaded or accessed
- The request is submitted within 7 days of purchase
Before your first download, a confirmation dialog warns that the purchase becomes non-refundable once you download. If you've already downloaded and have an issue (defective files, missing assets, etc.), contact the seller directly: sellers can issue manual refunds from their dashboard. See our Refund Policy for full details.