--- title: "Refunds" description: "Request full or partial refunds for your purchases on 3DIMLI." canonical_url: "https://support.3dimli.com/managing-your-dashboard/purchases/refunds" md_url: "https://support.3dimli.com/managing-your-dashboard/purchases/refunds.md" source: "docs/managing-your-dashboard/purchases/refunds.md" x_aeo_version: "1.0" estimated_tokens: 1442 --- # Refunds As a buyer on 3DIMLI, you can request refunds for your purchases directly from the Purchases page. Whether you need a full refund for an entire order or a partial refund for specific items, this guide covers everything you need to know. Video: [How Refunds Work for Buyers & Sellers](https://www.youtube.com/embed/hUv_M0s6qd0) ## Refund Eligibility A refund is eligible when **both** conditions are met: - **Not downloaded**: The product has not been downloaded or accessed. - **Within 7 days**: The refund request is submitted within 7 calendar days of purchase. If the product has been downloaded, even within the 7-day window, the automated refund button is unavailable. :::tip Pre-download warning Before your first download, a confirmation dialog warns: **"This purchase is final and non-refundable once confirmed."** Click **Cancel** to keep your refund eligibility, or **Confirm** to proceed with the download. ::: ### What if I downloaded but have an issue? If you downloaded the product and encounter problems (defective files, missing assets, misleading description), **contact the seller directly**. Sellers can issue manual refunds from their dashboard regardless of download status. ## How to Request a Refund 1. Go to your **Purchases** page. 2. Find the order you want to refund. 3. Click on the order row to expand details. 4. Click the **Refund** button (available only if eligible). 5. Select whether you want a **Full Refund** or **Partial Refund**. 6. Provide a reason for your refund request. 7. Submit your request. Your request is sent directly to the seller for review. ## Full Order Refund A full order refund returns the entire purchase amount to your original payment method. This applies when you want to refund the complete order including all items. **What to expect:** - Refund requests are reviewed by the seller. - Sellers have 7 days to respond to your request. - If the seller does not respond within 7 days, the refund is **automatically approved**. - Once approved, funds return to your original payment method through the payment gateway used for the purchase (PayPal, Stripe, or Razorpay) within 5-10 business days. - The order status will change to `Refunded`. ## Partial Refund A partial refund allows you to get money back for specific items within an order while keeping others. This is useful when only part of your purchase didn't meet expectations. **Partial refund considerations:** - Only specific items are refunded, not the entire order. - You retain access to non-refunded items. - The refunded amount reflects only the selected items. - Each item you want refunded must meet both eligibility conditions (not downloaded and within 7 days). ## Cancelling a Refund Request Changed your mind after submitting a refund request? You can cancel it: 1. Go to your **Purchases** page. 2. Find the order with the pending refund request. 3. Look for the red **X** (cross) button next to the refund status. 4. Click it to cancel your request. **Important**: After cancelling a refund request, there is a **30-minute cooldown period** before you can submit a new refund request for the same order. Make sure you really want to cancel before clicking. ## Refund Status Tracking Monitor your refund requests directly from the Purchases page: - **Pending**: Your request is awaiting seller review. - **Approved**: Refund has been approved and is being processed. - **Refunded**: Funds have been returned to your payment method. - **Denied**: Seller declined the refund request (reason will be shown). ## If Your Refund is Denied When a seller denies your refund request, they must provide a reason. This reason will be visible in your Purchases tab near the refund button. **You can request again if:** - You are still within the 7-day window, **and** - You have not downloaded the product. Review the seller's reason carefully before submitting another request. ## Important: Direct Buyer-Seller Transactions 3DIMLI is a SaaS digital commerce platform that provides infrastructure for buyers and sellers to connect. All transactions happen **directly between buyers and sellers** - 3DIMLI does not participate in or control any part of the transaction process. **What this means for refunds:** - Only the seller can approve or decline your refund request. - 3DIMLI admins cannot approve, decline, or intervene in any refund case. - All payment processing happens directly between you and the seller through the connected payment gateway (PayPal, Stripe, or Razorpay). **If you have a dispute:** 1. **Contact the seller directly**: Find the seller's email on their store page or in your purchase receipt. 2. **Escalate via your payment provider**: If you cannot resolve the issue with the seller, you can open a dispute through the payment gateway used for the transaction (PayPal, Stripe, or Razorpay). 3DIMLI takes no part at any stage in transactions between buyers and sellers. We provide the platform; the relationship and responsibility lies between you and the seller. ## Seller's Perspective Sellers receive and manage refund requests from their [Refunds](/managing-your-dashboard/seller-area/orders-and-inventory/refunds) dashboard. They can approve or deny requests, and must provide a reason when declining. For information on how sellers handle refunds, see: - [Seller Refunds Dashboard](/managing-your-dashboard/seller-area/orders-and-inventory/refunds) - [Issuing Refunds](/getting-paid/issuing-refunds) ## Related Pages - [Purchases Overview](/managing-your-dashboard/purchases) - View all your orders - [Downloads](/managing-your-dashboard/downloads) - Access your purchased files - [Cancellations & Refunds FAQ](/cancellations-refunds) - Common refund questions