---
title: "Issuing Refunds"
description: "Learn how sellers can refund orders directly from their dashboard."
canonical_url: "https://support.3dimli.com/getting-paid/issuing-refunds"
md_url: "https://support.3dimli.com/getting-paid/issuing-refunds.md"
source: "docs/getting-paid/issuing-refunds.md"
x_aeo_version: "1.0"
estimated_tokens: 561
---

Sellers can issue refunds directly from their **3DIMLI dashboard**. Refunds are processed through the same payment gateway used for the original transaction (PayPal, Stripe, or Razorpay).

Video: [How Refunds Work for Buyers & Sellers](https://www.youtube.com/embed/hUv_M0s6qd0)

### Automated Refund Eligibility

3DIMLI uses a unified platform-wide refund policy. A buyer can request an automated refund only when **both** conditions are met:

- The product has **not been downloaded**
- The request is **within 7 days** of purchase

Before the first download, buyers see a confirmation dialog warning that the purchase becomes non-refundable once downloaded.

### Seller-Initiated Refunds (Manual)

If a buyer contacts you about an issue **after downloading**, you can manually issue a refund from the **Orders** tab in your seller dashboard: regardless of download status.

**How to issue a refund:**

1. Go to **Inventory → Orders** in your seller dashboard.
2. Find the order and click **Refund** on individual items, or **Refund Order** for multiple items.
3. Choose a refund type:
 - **Refund & Revoke Access**: buyer receives refund and loses download access
 - **Refund & Keep Access**: buyer receives refund but retains download access
4. Optionally add a refund reason (visible to the buyer).
5. Confirm the refund.

### Timing

- Process refunds promptly; we recommend responding within 48 hours to buyer inquiries.
- If a buyer submits an automated refund request and you do not respond within **7 days**, the refund is **automatically approved**.

### Responsibilities

- **Seller-managed**: Sellers are directly responsible for payment-related issues and should work with their payment provider (PayPal, Stripe, or Razorpay) for transaction disputes.
- **Record-keeping**: Keep records of communications and resolution.

### Related

- [Buyer Refunds Guide](/managing-your-dashboard/purchases/refunds): how buyers request refunds.
- [Seller Refunds Dashboard](/managing-your-dashboard/seller-area/orders-and-inventory/refunds): manage incoming refund requests.
- [Cancellations & Refunds FAQ](/cancellations-refunds): common refund questions.
- [How Payouts Work](/getting-paid/how-payouts-work): understand the payout process.