---
title: "Cancellations & Refunds - Our Policy Explained"
description: "Learn how refunds work on 3DIMLI."
canonical_url: "https://support.3dimli.com/cancellations-refunds"
md_url: "https://support.3dimli.com/cancellations-refunds.md"
source: "docs/faq/billing-questions/cancellations-refunds.md"
x_aeo_version: "1.0"
estimated_tokens: 153
---

### How do refunds work?

Refunds are eligible when the product has **not been downloaded** and the request is **within 7 days** of purchase. Both conditions must be met. If the product has been downloaded, the automated refund button is unavailable: buyers should contact the seller directly for any issues. Sellers can manually issue refunds from the **Orders** tab in their dashboard. Refunds flow back to the buyer through the original payment gateway (PayPal, Stripe, or Razorpay). See our full Refund Policy for details.

For step-by-step guidance, see: [Issuing Refunds](/getting-paid/issuing-refunds).