--- title: "How to Activate Your Software License" description: "Step-by-step guide for buyers to find their software license key after purchasing on 3DIMLI and activate it in the developer's application." canonical_url: "https://support.3dimli.com/activate-software-license" md_url: "https://support.3dimli.com/activate-software-license.md" source: "docs/Guides/activate-software-license.md" x_aeo_version: "1.0" estimated_tokens: 1743 --- # How to Activate Your Software License After purchasing software on 3DIMLI, follow these steps to find your license key and activate it in the developer's application. When you buy a software product on 3DIMLI, you receive a unique **license key**. This is your **Order Item ID**. The software developer uses this key to verify that your purchase is legitimate and to determine which license tier you bought (e.g., Standard, Team, Company). --- ## Step 1: Purchase the Software 1. Find the software product on 3DIMLI or the seller's store. 2. Select the **license tier** that fits your needs (e.g., Standard License for 1 device, Team License for 5 devices). 3. Complete the checkout. 4. After payment, you'll see a **purchase confirmation page** with your transaction details. --- ## Step 2: Find Your License Key Your license key is your **Order Item ID** (also labeled **Item ID** or **License Product ID**). You can find it in three places: ### Option A: Purchase Confirmation Email After checkout, 3DIMLI sends a confirmation email with your order details, including the Order Item ID. ### Option B: Orders Page 1. Go to your [Orders Dashboard](https://www.3dimli.com/dashboard/buyer/orders). 2. Find your software purchase in the list. 3. Click the row to expand the order details. 4. Under the product, look for **License Product ID**. 5. Click the **copy button** next to it to copy your license key. ### Option C: Downloads Page 1. Go to your [Downloads Dashboard](https://www.3dimli.com/dashboard/buyer/downloads). 2. Find the software product. 3. Click on the license details (the license type label or info icon). 4. In the popup/drawer, find the **Item ID**. 5. Click the **copy button** to copy your license key. :::tip Copy with one click All license key fields have a copy button next to them. Click it to copy the key to your clipboard. No need to select and copy manually. ::: --- ## Step 3: Download the Software 1. On the **Downloads** page, click the **Download** button next to the software product. 2. The file will download as a compressed archive (ZIP, RAR, 7Z, etc.). 3. Extract the archive to a folder on your computer. 4. Look for a **README** file inside. It contains installation and activation instructions from the developer. --- ## Step 4: Activate Your License 1. **Install** the software following the README instructions. 2. **Open** the application. 3. When prompted, **paste your license key** (the Order Item ID you copied in Step 2). 4. The software will verify your key and activate your license. After successful activation, the software will unlock the features included in your license tier. :::info Activation varies by software Each developer builds their own activation flow. Some software may ask for the key on first launch, others may have a settings or registration page. Follow the developer's README for specific instructions. ::: --- ## Understanding Your License Tier When you purchase software, you select a specific license tier. Each tier determines what you can do: | License Tier | Typical Terms | |---|---| | **Standard License** | 1 device, personal and commercial use | | **Team License** | Up to 5 devices/users | | **Company License** | Unlimited devices within your organization | | **Enterprise License** | Custom terms for large organizations | The exact terms depend on what the seller defined. You can review the license terms on the product page before purchasing. :::tip Check your license details On the **Orders** page, expand your order to see the full license details, including what's included and any restrictions the seller specified. ::: --- ## Managing Your Devices If your license has a device/seat limit and you need to move it to a new device: 1. **Deactivate** the license on your old device (check the software's settings or contact the developer). 2. **Activate** on your new device using the same license key. Your license key stays the same. You just need to free up a seat on the old device. --- ## Troubleshooting | Issue | Solution | |---|---| | **"Invalid license key" error** | Double-check that you copied the full Order Item ID. Make sure there are no extra spaces before or after the key. | | **"Seat limit reached" error** | You've activated on the maximum number of devices for your license tier. Deactivate on an old device first, or upgrade your license. | | **Can't find my license key** | Go to [Orders](https://www.3dimli.com/dashboard/buyer/orders), expand your order, and look for **License Product ID**. | | **License stopped working** | If you requested a refund, the license is automatically revoked. Contact the seller if this is unexpected. | | **Software won't connect for verification** | Some software needs an internet connection to verify your license. Check your connection and try again. | | **Bought the wrong license tier** | Contact the seller to discuss options. You may be able to purchase an upgrade. | --- ## Frequently Asked Questions ### Can I use my license key on multiple devices? It depends on your license tier. A Standard License typically allows 1 device, while Team or Company licenses allow more. Check the license terms on the product page. ### What happens if I get a refund? Your license key will become invalid after a refund. The software will no longer activate with that key. ### Can I share my license key with someone else? This depends on the license terms. Team and Company licenses are designed for multiple users. Standard licenses are typically for personal use only. ### Do I need to be online to use the software? You typically need an internet connection for the initial activation and periodic re-verification. Most software allows offline use between verification checks. This depends on how the developer built it. ### Where do I get support if activation fails? Contact the software developer/seller through their store page on 3DIMLI. You can also use the customer chat feature if the seller has it enabled. ### I lost my license key. How do I recover it? Your license key is always available in your 3DIMLI dashboard. Go to [Orders](https://www.3dimli.com/dashboard/buyer/orders) or [Downloads](https://www.3dimli.com/dashboard/buyer/downloads) to find it. --- ## Quick Reference | What | Where | |---|---| | **License key** | Orders → expand order → License Product ID | | **Download files** | Downloads → Download button | | **License tier details** | Orders → expand order → license info | | **Installation instructions** | Inside the downloaded archive (README file) | | **Seller contact** | Seller's store page on 3DIMLI | --- ## Related - [Software Product Type](/creating-products/software). How software products work on 3DIMLI - [Version Updates](/managing-your-dashboard/downloads/version-updates). Getting the latest version of purchased products - [Managing Purchases](/managing-your-dashboard/purchases). View and manage all your purchases